The return policy applies to freddy-shop.com - a division of PPS Sportsgoods AG.

Returns within 30 days
Returnable items can be sent back to Freddy-Shop within 30 days of the invoice date. The goods must be returned new, unworn, unwashed and in their original condition, including labels and original packaging, as well as the return slip. The costs for the return shipment are borne by the customer.

Freddy-Shop bears the postage costs
Freddy-Shop bears the postage costs for the return shipment in the following cases:
- Receipt of a different product than ordered.
- Incorrect product information in the online store.
- Receipt of a product not ordered. Receipt of a product not ordered.

In such cases, we ask you to contact us in advance.

Excluded products
The right of return does not apply to the following products:
- Underwear.
- Items marked "this item cannot be returned".

If the above products are defective, incomplete or in poor condition, they can also be returned. In this case, Freddy-Shop will endeavor to find an equivalent replacement. If this is not possible, the money already paid will be refunded.

Postal address for returns
Please send returns to the following address:

Cargocare AG
c/o Freddy-Shop | PPS Sportsgoods AG
Embraport 1b
Building L, Ramp L1-L2
8424 Embrach

Refund
The refund will be made within 10 working days after we have received the goods back and will be processed via the same payment method you used for the order.